Support

We're glad to help. Write to colebuildsai@gmail.com and a real person will answer, usually within two days.

How do I check a message?

In Messages, Mail, Safari, or Photos, tap Share, then Folkguard. Or open Folkguard, paste the message, and tap Check. You can also say, "Check this with Folkguard."

I don't see Folkguard in the share sheet.

Tap Share, scroll the row of apps to the end, tap More, and turn on Folkguard. You can drag it to the front.

How do I protect my parent?

Open Folkguard and tap "Protect someone". Pick a family safe word, then tap "Add a person" and choose them from your contacts. Folkguard opens Messages with an invite link. When they tap it, they're protected.

My parent tapped the link but nothing happened.

They need Folkguard installed first. Have them get it from the App Store, then tap your invite link again. They also need to be signed in to iCloud in the Settings app.

What does Careful mean?

Something about the message is unusual, but it isn't clearly a scam. Don't tap links or call numbers in it. Ask someone you trust, or contact the company using a number you already know.

Can Folkguard be wrong?

Yes. No checker is perfect. If something feels off, trust your gut, and check with family before you pay or share anything.

How do I cancel or restore my purchase?

To cancel, open the Settings app, tap your name, then Subscriptions, then Folkguard. To restore on a new phone, tap "Add a person" and then "Restore purchases".

How do I remove someone?

Tap their name on the People screen, then "Remove". Their history is deleted and they leave your family.