Support

We're glad to help. Write to colebuildsai@gmail.com and a real person will answer, usually within two days.

How do I play?

Pieces of gems fall into the board. Slide them left or right, rotate, and drop. Fill a row from edge to edge to clear it. Colors do not need to match for a row.

What is a bloom?

Three or more matching gems side by side in a cleared row bloom, and every connected gem of that color clears too. When gems fall into the gaps and complete another row, that row clears on its own: a chain. The Help screen in the game shows each special gem.

Where are Starburst and Swap?

Powers are earned with stars and badges. They are never sold. They are off in Daily and Calm so the daily puzzle stays the same for everyone.

How do I unlock Ava and Grace?

Akira is yours from the start. Ava joins at 12 stars and Grace at 30 stars. Stars come from completing Journey levels well. Pick your main on the Characters screen; she plays beside the board and cheers every bloom.

How do coins and gems work?

Every round pays coins: for rows, blooms, combos, stars, and completing levels, with bonuses for streaks and personal bests. Gems are rarer and come only from play, such as daily chests, weekly showcases, and full sticker pages. Both are spent in the Style Shop. Neither is ever sold for money.

I bought something and it is gone.

Open Settings in the game and tap Restore purchases. Purchases are tied to the Apple ID that bought them, so sign in with that Apple ID on the new device first.

Why is there a question before the shop?

The optional extras sit behind a grown-up check so a child cannot buy them by accident. The whole game is free to play; the extras add looks and levels, never an advantage.

Photo Booth asked to add to my Photos.

Saving a Photo Booth picture needs permission to add to your Photos library. The game can only add pictures. It never reads, browses, or edits your photos. You can change this any time in the Settings app under Privacy, Photos.

Does it need the internet?

No. Velvet Drop plays fully offline and never connects to the internet. Only Apple's App Store is contacted, and only when you buy or restore an extra.

Can I turn off sound, music, or effects?

Yes. Settings in the game has switches for sound effects, music, haptics, and reduced effects (fewer particles and flashes), and an option to move the on-screen buttons for left-handed play.

How do I start over?

Settings in the game has Reset progress. Stars, looks, badges, shards, and Studio decor on the device are cleared. Purchases are kept and can be restored.